Toolbox
As some of you might know I’ve worked in customer care / technical helpdesk for over 5 years. I’ve always enjoyed this very much, which usually surprises people because they think a call center is a hell on earth, but I feel that talking to people and helping them to solve problems is a great job, the reward I get from helping people is a very good one. I seem to be blessed with good social skills, a pleasant voice and a certain knack of being able to calm (angry) people and getting them to explain what bothers them, which obviously made me good at the job and made it so rewarding for me. If your constantly confronted with angry people you can’t calm or help, that’s very frustrating to any person and doesn’t make the job enjoyable.
However when you’re working in a problem – solution environment only social skills don’t get you there, you need to have a certain toolbox. Continue Reading